2020 Annual Report

In this report, we show how our business is linked to environmental, social and governance aspects.

It follows the Essential Reporting Standard of the Global Reporting Initiative (GRI), in line with the Sustainable Development Goals (SDGs) of the 2030 Agenda.

See Full Report See GRI Content Index

Our Business Model

We generate value through the integration of all our business lines, contributing to the economy, society and the environment. We adopt the best governance and risk management practices. Our 5 avenues of growth are:

See more about our Business Model

Day to Day Banking

Credit

Inter Shop

Inter Invest

Inter Seguros

The report addresses our Material Topics which are divided according to our sustainability pillars:

Financial

Economic performance: financial strength and delivery of results

Financial inclusion: broad access to the financial system

Innovation and business: business and products portfolio diversification

Customer experience: simplicity, partnership and good experience in using the digital platform

The report addresses our Material Topics which are divided according to our sustainability pillars:

Environmental

Conscious Consumption: enabling and encouraging sustainable behavior habits

Renewable Energy: promoting and investing in renewable energy

The report addresses our Material Topics which are divided according to our sustainability pillars:

Social

Financial Education: spreading financial knowledge

The report addresses our Material Topics which are divided according to our sustainability pillars:

Governance

Integrity: ethics and transparency

Digital Security: privacy and securit

Organizational Culture: purpose alignment

Technology

See our full report and learn more about how technology sustains our growth

We are driven by purpose and deliveries

We challenge our own limits

Partnership is what matters in our teams and to our costumers

We do not give up stability, safety and quality

We are focused on innovation and knowledge

We have fun at work

Financial Value

By connecting our business avenues, we experienced exponential growth that reaffirms our ability to generate more and more value for our stakeholders.

Learn more about our Financial Value

Environmental Value

Compared to the traditional banking business model, we have eco-efficiency as a great differential. Thus, our customers can consider themselves more sustainable when using only our platform.

See our report and learn more about our Environmental Value

Ícone de gota de água
-94%water consumption
Ícone de lâmpada acesa
-86% carbon emissions
Ícone de bicicleta
-97%energy consumption
Ícone de livro aberto
-72%paper consumption

Social Value

Customers

We value partnership, good service, transparency and proximity, always in line with our purpose of simplifying people's lives by offering increasingly complete products and services.

8.5 M customers at the end of 2020 108% growth compared to 2019.

Customers

We value partnership, good service, transparency and proximity, always in line with our purpose of simplifying people's lives by offering increasingly complete products and services.

8.5 M customers at the end of 2020 108% growth compared to 2019.
Employees

We believe that a pleasant work environment can attract and retain talents #OrangeBlood, who are the protagonists of our constant evolution. We stablished an open and accessible internal structure to promote interactions between different teams and management levels.

2070 employees in 2020 Growth of 31% in one year

Employees

We believe that a pleasant work environment can attract and retain talents #OrangeBlood, who are the protagonists of our constant evolution. We stablished an open and accessible internal structure to promote interactions between different teams and management levels.

2070 employees in 2020 Growth of 31% in one year
Service Providers

The relationship with our suppliers and service providers has always been guided by a fair, impartial and honest professional conduct.

BRL 650 M spent with suppliers in 2020 Providing services and materials.

Service Providers

The relationship with our suppliers and service providers has always been guided by a fair, impartial and honest professional conduct.

BRL 650 M spent with suppliers in 2020 Providing services and materials.
Community

In addition to the several social impacts resulting from our service offering, we have always expanded our private social investment and corporate volunteering practices.

BRL 3.5 M in donations in 202030 social actions with more than 150 volunteer engagements.

Community

In addition to the several social impacts resulting from our service offering, we have always expanded our private social investment and corporate volunteering practices.

BRL 3.5 M in donations in 202030 social actions with more than 150 volunteer engagements.
Learn more about our Social Value

Corporate Governance

Over the years, we have made our best efforts to adopt good corporate governance practices to add value to our business and strengthen our management.

Most of the practices we adopt are also practices required by B3’s Novo Mercado listing segment, which is the index that requires the highest levels of corporate governance.

See more about Corporate Governance

Risk Management

We spread the risk management culture to our entire organizational structure. Our employees, leaders and managers share responsibility when evaluating their activities, implementing adequate controls, and monitoring risk levels.

The risk management culture emphasizes behaviors, processes, analysis and risk management appropriate to the complexity of our activities and business.

Learn more about our Risk Management

If you have any questions, please contact us through the emails: ri@bancointer.com.br and sustentabilidade@bancointer.com.br